1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a
purchase, or contact us for support. This may include:
- Name, email address, and phone number
- Date of birth and identity verification documents
- Payment information and transaction history
- Gaming preferences and activity data
- Communication records and support requests
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our lottery services
- Process transactions and payments
- Verify your identity and age
- Comply with legal and regulatory requirements
- Promote responsible gambling
- Send important updates and notifications
- Improve our services and user experience
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your
information in the following circumstances:
- With regulatory authorities as required by law
- With payment processors to complete transactions
- With responsible gambling organizations when necessary
- With law enforcement when required by law
- With your consent or at your direction
4. Data Security
We implement appropriate technical and organizational measures to protect your personal
information against unauthorized access, alteration, disclosure, or destruction. This
includes:
- 256-bit TLS encryption for all data transmission
- Secure data centers with physical and digital security
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection
5. Data Retention
We retain your personal information for as long as necessary to provide our services and
comply with legal obligations. This includes:
- Account information: 7 years after account closure
- Transaction records: 7 years as required by law
- Identity verification: 7 years for compliance
- Responsible gambling data: 7 years for monitoring
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where applicable
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and offers
- Ensure security and prevent fraud
- Improve our services and user experience
You can control cookie settings through your browser preferences.
8. Responsible Gambling
We are committed to promoting responsible gambling and may share limited information with
responsible gambling organizations to:
- Monitor gambling behavior patterns
- Provide support and intervention services
- Comply with self-exclusion requests
- Prevent problem gambling
9. International Transfers
Your personal information may be transferred to and processed in countries other than
Australia. We ensure appropriate safeguards are in place to protect your data in accordance
with this Privacy Policy and applicable laws.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly
collect personal information from children. If we become aware that we have collected
personal information from a child, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material
changes by posting the new policy on our website and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us
at:
Email: privacy@drovenix.com
Phone: 1300 DROVENIX
Address: Australia Group Limited, Sydney, NSW, Australia
For privacy complaints, you may also contact the Office of the Australian Information
Commissioner (OAIC).
